CUSTOMER CARE

 

Have any questions or concerns ? We’re always ready to help!

Call us at (626) 235-4257/ (626) 508-5467 or send us an email at slayemporium@gmail.com

 

FAQ

How do I track my order?
 
  • We do not issue tracking numbers unless requested or your order exceeds a reasonable delivery time frame. 

 

What are your delivery options?
 
  • We currently do not allow local pick ups. All orders are processed through our website and mailed out. 

  • Any orders placed on Weekends and holidays will be processed the next business day.

  • Please allow 24-48 hours for us to process your order from the day we receive it.

  • Please ensure that you enter your mailing information correct, use correct abbreviations, have spaces and unit numbers inserted properly 

  • We will not be held responsible for incorrect information

  • If you notice you have made a mistake with your shipping address please text (626) 235-4257 immediately to resolve the issue and update the order with the correct shipping address.

  • If your package is returned non-deliverable we will issue store credit for the items minus the shipping cost.

  • We will no be held responsible for lost orders in transit or any damages that may occur while in transit via USPS. 

 

 

 

 
Do you provide International delivery?
 
  • International Shipping via USPS starting at $18.00

  • USPS Standard First Class Shipping for International orders is 14-30 Business Day Delivery 

  • All Sales are final on International Shipping 

 

What is your returns policy?
 
  • No refunds sorry only Store credit or possible exchange if the item is still avialble. 

  • We will gladly accept your order for an exchange within 7 days from the day you receive it.

  • Returns will be given store credit of the item(s) purchased not including shipping. 

  • Merchandise must have receipt, original tags, not be worn/torn/damaged or stained by makeup or deodorant. 

  • Sale Items, Dresses, Accesories & Bodysuits are final sale. 

  • You are only allowed to exchange once per order.Please make sure you ask questions if you are unsure of any size. 

  • All sales are final on exchanges. 

  • Customer is responsible for re-shipping fees to any exchange/return. 

  • Store credit is Non-Transferable

© 2016 by SLAY EMPORIUM. Proudly created with Wix.com

STAY CONNECTED

Facebook: Slay Emporium

Instagram: slay_emporium

Snapchat: slayemporium